J.JILL Reviews

If I could give 0 stars, I would. Been buying TONS of J. Jill for YEARS. In the fall, I bought a wherever sleeveless tank, on sale. I never even wore or washed it, it got too cold in MA. So, ok, I'll put it away until spring, which I did. I took it out 3 weeks ago, and it was full of tiny holes. I was sad, but assumed I did something to it. 2 weeks ago I bought a blue linen camp shirt kinda thing, and it looked and fit PERFECTLY. I DID not even wash it, ( I know...i know, lol) at work, not 2 hours later, a co worker asked if I knew that my shirt has holes all over it!? I FREAKED! IT WAS ALMOST $70!! I wasn't wearing jeans, so not from that. It wasn't tucked in, and it wasn't my seatbelt. I called to try to return it, and tell them about my purchase in the fall, but they said I could not return because I wore it!? And the one from the fall was purchased too long ago, which I did understand. But my brand new, only worn for 2 hours shirt? I'm not pleased, and I am done. Never again. I literally bought a $70 shirt to wear for 2 hours. I'm so upset.

I just got a linen shirt, and it was the 2nd shirt that fell apart after wearing it once. Never again.

I returned three orders in one box. I used one label generated by the website. They received the return over a week ago. Only the order that was attached to that label was credited. I was rudely informed that it could be weeks before the box is even opened and the other items credited for refunds. Not really any confidence of that as well. All she could tell me is that they are a month behind in opening returns. I was reprimanded for putting three orders in one box. And for not using the label that came WITH the merchandise. I have been a loyal customer for years. I am done. I will be disputing the charges on my credit card if I do not receive the refunds. Future customer, nope.

The quality of the merchandise has greatly declined with online purchases. Eight out of ten times, I end up returning items. Recently returned a sky blue midi dress twice as both sizes, even the small, fit like a tent.
Shipping and returns are too expensive. Will not use again.

For years I've worn the J Jill shelf bra tanks. They used to have many colors and a couple of styles. For the past few years, they only have one style, and three colors. White, black, and navy. I finally broke down and ordered a black and a white one. They are not the same at all, they are significantly less supportive and are ill fitting.

All through the reviews on these tanks, customers are begging for more colors and styles. Still the company doesn't make any others.

I buy other items with the tanks to spend enough to get free shipping. Now, I'll never buy anything from them again.

My complaint matches much of what others have said. I will start by saying I will no longer do business with J. Jill. Their products are expensive, but the quality is terrible. I received an order from them last week, one of the items being a quilted black and white jacket. I went to put it on and at that time discovered a tear under the the top button. I contacted the company, and was told to contact customer support for a replacement. I was told by the person I spoke with that he couldn't place an order for the replacement without charging me. I would have to return the item first. Do you know how long that whole process takes? Now, I've been advised that they are out of stock of the expensive jacket I bought. Enough is enough. Stay away from J. Jill.

So sad that JJill was bought by Talbots! It's no longer unique but a boring extension of Talbots blah clothing. Why would they buy it to only make it carbon copy of their existing store...?

Purchased an item which was too big (not true to size). Paid US$52 international shipping for the original order, US$26 to return for an exchange, and then was charged another US$52 for postage of the exchanged item. I was then asked for additional postage costs before the item was posted to me. The company would not budge on waiving the additional fees and I cancelled my order. This was the first and last order I made from this company. Very disappointed as this item was a special piece to be taken on an international holiday. Two months of waiting to still not have anything to show for it other than a large postage cost. Buyer beware.

I ordered 2 sweaters from JJill that were on sale and due to be deluvered on February 25, 2023. The USPS delivery driver deemed my apartment vacant and reported that I had moved and left no forwarding address. I actually had just moved in 2 weeks before. This is only relevant because JJill has some deal with UPS where the UPS packages are handed off to USPS at some point for final delivery. If there is any problem you can’t reach the Post Office because everything takes place in a warehouse. What a Cluster. Now for the REALLY RELEVENT COMPLAINT. I spoke to a Customer service Agent immediately. He informed me that the package was being returned to JJill and would be re-sent to me. He said he would make notes. My package got back to JJill on March 3, 2023. Today is March 7 so I called customer service and was told they can’t send my package because of their PROCESS but they can offer me a refund. Apparently all the sweaters like mine are sold out. What happened to my package with my 2 sweaters in it? And what is the process ?Well, they have a process…I asked to speak to a supervisor—The poor first line agent had me on hold for at least 5 minutes and then got back on the call with the same answer. They can’t send my sweaters because they have a Process. I guess the supervisor was too good to join the call. I always liked JJill but I believe we have to part ways. This experience was annoying and convoluted but most of all insulting.

J.Jill is a great alternative to LOFT; the quality is much better than most modern women's clothing brands. I am younger, so not everything style-wise works for me, but some of their basics are perfect for work wear in terms of fit and quality; unlike some mature woman brands, they don't go hog-wild with bizarre, gaudy prints and styling and so I guarantee you, regardless of age, there is something for you at J.Jill. I've had no problems shopping and ordering online, and their return policy period is very generous - it's very easy to take a piece to a local store for painless returns. Where I have to fault J. Jill is the in-store experience. The employees (and I have two locations near me) always have a bit of a "what-are-you-doing-here?" attitude towards me. While I understand I don't fit the traditional demographic, I think any store, regardless of brand, should show its customers a universal respect. And no, this is not an imagined chagrin, since I shop anywhere else without this experience (hence why it caught my attention). J. Jill is the only place I notice a bit of a side-eye or coldness. And no, I am not a "tough customer" asking for it- I'm a meek/mild "yes ma'am/no sir" type doesn't have the guts to confront the behavior in-person. Maybe send out a company memo to treat the kids well and think of me as a future investment at least? And to be fair, perhaps it's just the staff at my locations. I save myself the grief by mostly shopping online. Other than that, great brand and clothes!

Many years of being bought and sold by venture capitalists has sadly ruined what was once a great company. Fabrics are now poor quality and high maintenance, and tend to wrinkle and/or shrink and/or develop holes no matter how careful you are. Yet they're still charging cashmere prices for what is now polyester, Tencel and rayon. Colors and patterns are ugly, dresses and tops are huge and shapeless, and the vanity sizing is so crazy that an XS top might fit a woman who's an L or XL at any other company! Store staff are still super-nice and very well trained, but there's very little worth buying anymore. I wish J. Jill would fire their incompetent head of design before it's too late.

I ordered online (jjill.com) a embroidered blouse for 39.94 (incl. Shipping) and got it with a hole on a shoulder. Returned it for refund and got 18.94 back. So... almost 20 $ is paid for nothing(((

Ordered online embroidered blouse, payed 39.94 (incl. Shipping). Got it with a hole on the shoulder. Sent it back for refund, got 18.94 dollars refund (incl. Shipping). Very bad experience with online shopping((((

Ordered a sweater online. Shipping was fast, however the knit was very thin and overall quality was poor so I am going to return it. I have to pay $8.95 for shipping bc their quality control is bad? I am not a serial returner. I am done with JJill.

I have worn JJill for years, decades really. It was my go-to brand and I loved the quality, pricing and sizing. It has rapidly plummeted and I will never buy another garment after several disappointments. The quality is horrendous. I first noticed this deterioration when purchasing a 2nd top of the same exact item that I liked and the material (although labeled the same) and workmanship was completely different and much lower. The JJill quality has been cheapened and sizing is off, with price points the same as before. Very short-sighted for fast profits and I full expect them to go out of business in the future as others experience this. A great brand ruined.