J.JILL Customer Service
J.JILL Online Live Chat:
http://www.jjill.com/jjillonline/customer/index.aspx?BID=105331343&h=M&sk=MJ.JILL's Customer Service Help Page:
https://www.jjill.com/jjill-contact-usThey are facing similar issues just as you are…
Check out if you can find the solution you need.
What happened: Order * ******** placed on **-**-**** has not been received even though it has been shipped. Can you give me an update?*Thanks,*Susan Boyd
What happened: I was not completely correct in my address and I cannot find anybody to correct it so please cancel my order.*It is order number ********.
What happened: Bought two pairs of boyfriends jeans, washed them and the left leg seam twists, so annoying and uncomfortable.
What happened: I thought j.Jill didn’t accept my dads credit card as a gift but he said there was a charge. Can you help?
What happened: Hello, I’d like to EXCHANGE * items bought for my sister’s Birthday Gift. She just detests the pattern of one pair & the other pair is unflattering (fit). Both have original tags & I have receipt. Proactively purchased in early Feb for early April Birthday, then our mother suffered a stroke, in hospital for a week, and then we had to take time off work to arrange her move from my home to a nursing home due to stroke, needs more care. By the time my sister got around to telling me that neither gift items were useable, I’d like to EXCHANGE them (in-store or via mail) but worried that too much time has elapsed since purchase Feb *, ****. Life Happens, however, thus I’d like to appeal to J. Jill to permit us to EXCHANGE these perfectly good pants. My sister and I, plus all of our friends, shop almost exclusively at J. Jill (and otherwise Talbots, Black House*White Market, Ann Taylor)…but JJ is ** and we are very loyal customers. Even our daughters (* in all) in their **s are adopting J. Jill for their clothing, prob b*c we usually buy them clothing from J. Jill as gifts for most occasions. J.Jill has a somewhat strict Return Policy, even for those with original tags & receipts, which I didn’t realize, since RARELY return items, and love most of what is available…so this is a rare instance in which I’d like to exchange the two pairs of pants for alternatives that my sister would actually love and wear. Returning to onsite work since COVID restrictions, our mother’s dire medical condition & resultant move to a nursing home has impeded my ability to return*exchange these items w*in the acceptable timeframe, so I am writing in hopes that I might still be able to exchange the * pants, in-store or via email, for alternative items. Thank you for your consideration of this request.
What happened: I just purchased a scarf two weeks ago and it’s now on sale. I would like a refund of the difference
What happened: My dad bought me the most beautiful sweater for Christmas, but it is a size too big. I ripped off the tag before trying on. I would like to exchange for a smaller size.
What are customer support channels for J.JILL?
J.JILL provides helpful channels like email, phone, live chat, help center, etc., for customers to receive support. The J.JILL customer service team also offers social media support for quick advice and solutions.
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Email: investors@jjill.com
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Phone: 800-343-5700
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Live Chat: http://www.jjill.com/jjillonline/customer/index.aspx?BID=105331343&h=M&sk=M
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Help Center: https://www.jjill.com/jjill-contact-us
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Facebook: https://www.facebook.com/JJillStyle/
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Twitter: https://twitter.com/jjillstyle
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Instagram: https://www.instagram.com/jjillstyle/
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YouTube: https://www.youtube.com/channel/UC5lK8ajsA9p5T6dunPQn5XA
What kind of support does J.JILL offer?
J.JILL offers a comprehensive range of support channels to assist their customers with their queries and concerns. These channels include email, live chat, phone support, social media support, forum support and self-service support. Whether you prefer to communicate through written messages or voice calls, want to discuss your issues publicly or privately, or need a quick resolution or a more detailed investigation, the J.JILL customer support has various options to cater to your needs. You can choose the most convenient and suitable channel for you and get the assistance you need promptly and efficiently.
What is WorthEPenny's Relationship to J.JILL?
To put it simply, WorthEPenny is an independent third-party website that is not related to J.JILL. WorthEPenny provides free tools and resources to assist customers in reaching J.JILL customer service more efficiently, such as the J.JILL phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about J.JILL, as well as forums where J.JILL customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, like J.JILL, it is not associated with or endorsed by J.JILL.
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