800-343-5700
Current wait: 5 mins (2m avg)
Hours: 7am-11pm EST
Best time to call: 10:15am
Want to contact J.JILL customer service faster? Don't wait on hold! Chat with the J.JILL team directly via live chat.
(800) 498-9960
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What happened: Beautiful top is too long. Can I pls exchange for size XS? **White Citron Relaxed Buttoned-Back Top **.***Flt ****** U*********
What happened: Order to be returned by USPS I need a return label The merchandise does not fit I want this credited to my credit card
What happened: I was trying to do something, and ran into a problem.
What happened: In returning some of my items I forgot to include my order receipt. How do I correct this mistake and *still get credit for the return?
What happened: I was trying to do something, and ran into a problem.
What happened: I ordered * pairs of essential cotton stretch pants, size *. They were too big, so I looked into exchanging them for size *s. One of my colors said only a few available. So instead of returning the *s, I ordered the *s. Unfortunately I didn’t notice that the **% sale was over so I ended up paying $** more for the two pairs of *s. I would like to keep the *s but pay the sale price for them as if I had asked for an exchange. I didn’t ask for an exchange because I was afraid you’d sell out before my order could get back to you. Can you help me with this?
What happened: The problem: Name on request does not live here! Don’t know the name! I am being scammed!
To contact the J.JILL customer service by phone, you can follow these steps:
Look up the phone number of the J.JILL customer service. The phone number is listed on jjill.com. Or check out the J.JILL phone number page on WorthEPenny.
Dial the J.JILL phone number 800-343-5700.
Hours: 7am-11pm EST
Best time to call: 10:15am
Wait for an answer: Once the call is connected, wait for a J.JILL representative to answer on the other end.
Average wait time: 2m
Identify yourself and state your reason for calling the J.JILL representative: Let him/her know who you are and why you are calling. Be specific and provide any relevant information about your order from J.JILL to help them assist you.
Ask for assistance: Ask the J.JILL representative to help you with your inquiry, whether it's about a product or service you purchased, a billing issue, or any other concern.
Follow any instructions given: If J.JILL needs additional information from you or provides any instructions, follow them carefully.
Thank the J.JILL representative: After you have received the assistance you need, thank the J.JILL representative for their time and help.
To get to a real person as quickly as possible when calling J.JILL, you can follow these steps:
Dial the J.JILL customer service phone number 800-343-5700, which can be found on the J.JILL website or in your order confirmation email form J.JILL. Or check out the J.JILL phone number page on WorthEPenny.
When the automated voice prompts begin, do not press any buttons or provide any information about J.JILL. This may trigger the automated system to provide you with pre-recorded responses and options.
After a few seconds of silence, the system should give you the option to speak with a live J.JILL representative. This may be presented as an option like "speak to a representative" or "customer service".
Press the correct button when prompted by the automated system to speak with a J.JILL representative.
If the system still doesn’t connect you to a J.JILL representative, stay on the line without pressing any keys. J.JILL will eventually transfer you to a live person.
If you are on hold for an extended period of time, you may be given the option to leave a message for a call back from J.JILL.
Once you reach a live person, explain your issue and provide any relevant information about your J.JILL order. The J.JILL representative will work with you to resolve your issue as quickly as possible.
Alternatively, if you have a specific question or issue you need help with, you can try using the live chat feature on the J.JILL website. This may allow you to connect with a J.JILL representative more quickly and efficiently than calling.
When calling J.JILL customer service, here are some best practices to ensure a smooth and efficient experience:
Have your J.JILL account information ready before calling. This will help expedite your request.
Make sure you have a stable and quiet environment to communicate with the J.JILL representative without any disruptions or background noise.
Be polite and respectful to the J.JILL representative. Remember, they are there to help you and will do their best to resolve your issue regarding your order on J.JILL.
Clearly explain the issue you are facing and provide any relevant information or details that can help the J.JILL representative address your concern.
If the initial J.JILL representative is unable to resolve your issue, politely ask to speak with a supervisor from J.JILL or escalate the issue to a higher level of authority.
Take notes during the call, including the J.JILL representative’s name, the date and time of the call, and any reference numbers or case numbers provided.
If necessary, follow up with J.JILL after the call to ensure that the issue has been fully resolved.
By following these best practices, you can help ensure a positive and productive experience when calling J.JILL customer service.
If you are unhappy with your call to J.JILL customer service, there are several options you can try:
Call again: Try calling J.JILL customer service again and speak to a different J.JILL representative. Sometimes a different J.JILL representative may have a different approach to resolve your issue more effectively.
Escalate the issue: If you are not satisfied with the response provided by the J.JILL representative, you can ask to speak with a supervisor from J.JILL or escalate the issue to a higher level of authority.
Provide feedback: After the call, J.JILL may ask you to provide feedback on your experience. Use this opportunity to provide constructive feedback, including what you felt went wrong and suggestions for improvement.
Reach out through other channels: If you are unable to resolve your issue through phone support, you can try reaching out to J.JILL customer service through other channels, such as email or chat. You can also explore the J.JILL Help Center, which offers articles and resources that may help you troubleshoot your issue.
Consider other options: If you are still not satisfied with J.JILL service, you may want to consider other options such as returning the product you bought on J.JILL or filing a complaint with a consumer protection agency.
To the J.JILL customer support via live chat, you can follow these steps:
Go to the J.JILL website and look for a "Contact Us" or "Help" link at the bottom of the page.
Click on the link and look for options to contact the J.JILL customer support, which include email, phone, or live chat.
Click on the live chat option, and follow the prompts to connect with a J.JILL representative.
Provide any necessary information about your issue or question, and wait for the J.JILL representative to respond.
Some retailers may have a chat window that pops up automatically when you visit their website, while others may require you to click a "Chat" or "Support" button to initiate a chat session. If you are unable to find the J.JILL live chat option, you may need to contact the J.JILL customer support team through email or phone instead. Keep in mind that the availability of these contact options may vary depending on the retailer and the time of day you are attempting to contact them.
You can contact J.JILL via social media by sending them a direct message on any of their official social media accounts. Here are the steps to contact J.JILL via social media:
Log in to your social media account (e.g. Twitter, Facebook, Instagram).
Search for J.JILL official social media accounts, which are typically verified with a blue checkmark.
Once you find the official account of J.JILL, click on the "Message" or"Send Message" button.
Type your message and explain your issue or inquiry about J.JILL. Be as specific and detailed as possible, and provide any relevant order information.
Wait for a response from the J.JILL social media team.
Please note that the social media accounts of J.JILL are typically managed during regular business hours, so responses may not be immediate. It's also important to keep in mind that social media channels may not be the most effective way to contact J.JILL for certain issues. For urgent or complex issues, it's recommended to contact J.JILL customer service via phone or chat for more personalized assistance.
Yes, to contact the J.JILL customer support by email, follow these steps:
Go to jjill.com and navigate to the "Contact Us" or “Help” page. This information is located in the footer section of the website.
Look for an email address on the page.
Copy the email address provided by J.JILL and open up your email client. Create a new email and paste the email address into the "To" field.
In the subject line of the email, provide a brief summary of your issue or question about your J.JILL order. For example, "Return Inquiry" or "Product Question".
In the body of the email, provide as much detail as possible about your issue or question. Be sure to include any relevant order or account information, such as your J.JILL order number or username.
Once you have completed the email, click send. You should receive a response from the J.JILL customer support team within a few business days.
To put it simply, WorthEPenny is an independent third-party website that is not related to J.JILL. WorthEPenny provides free tools and resources to assist customers in reaching J.JILL customer service more efficiently, such as the J.JILL phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about J.JILL, as well as forums where J.JILL customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, including J.JILL, it is not associated with or endorsed by J.JILL.
DISCLAIMER:
Please note that WorthEPenny is not related in any way to the J.JILL official app or the J.JILL company. All third-party trademarks (including logos and icons) referenced by WorthEPenny remain the property of their respective owners. Unless specifically identified as such, WorthEPenny’s use of J.JILL trademarks does not indicate any relationship, sponsorship, or endorsement between WorthEPenny and the owners of these trademarks: J.JILL. All references by WorthEPenny to third-party trademarks like J.JILL are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.